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Snow and Delivery Update

This week has been a week of ‘mop ups’ after the snowfall over the previous few weeks (our busiest in the year and indeed record weeks for us!)
Whilst most of the snow disappeared from Arundel by last weekend, the week long back log at the local depots (during their busiest time) has left courier companies refusing to take parcels, and taking them up to 2 weeks to deliver them.  We are still waiting for some frame wood to be delivered to our framer, red yarn from Scotland and prints sent only last week from up the road at our printers….   They simply are over whelmed and no amount of frustration vented will change the situation.
Sadly it also means that whilst we have been dispatching 1st class recorded (avoiding the couriers who are in a worse state) the parcels are still being delayed and are taking a lot longer than anticipated… this is especially true if the delivery is routed through Gatwick, Kent, Yorkshire or Scotland. 
Obviously these things are out of our control, but we are upgrading all future deliveries to special delivery, and we have roped in some extra help to ensure everything is dipatched this week.!

Our last order date is now WEDNESDAY 15th December to ensure we leave plenty of scope for dispatch before we close.
We have of course been inundated with worried customers all asking if their goods will be with them for Christmas.  Forgive us if we are not as quick to respond as normal – but we are concentrating on getting all of your goods out to you as quickly as possible. 
The deliveries are much longer than predicted, but these are exceptional circumstances and we wanted to thank everyone for their patience and understanding.
We will be closed for the holidays from the 18th until the New Year – so will not have manned phones or dispatch during this time.  We will be following up any delivery queries on emails, and please be assured we are doing all we can to get your goodies to you.
Thank you … Jacqui, Mr H and the weary elves at HQ x

December 12, 2010 by pearlandearl
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